StephanieCordray
New Member
Sometimes you come across people and customers who make you laugh, especially if you have been in this biz for a few years. This last week we have had "one of those".
We suspended a nonpaying customer's site after being three months overdue (we are little lenient in this regard if they pay for a year at a time, not quite so lenient with monthly payers although they usually get a little time, too). Right after it was suspended, we get a call from the customer's husband about her site. So I take him through the payment process and re-enable the site. It's a small site with little to no traffic so a few hours uptime wouldn't kill us, you know. After 8 hours of still no payment, I suspended the site again.
The next day, the site owner calls about her site, which had been turned over to the account department for the 3 months of nonpayment where she was told that she would need to pay the 3 months arrears before her site would be accessible again. She later emailed that her husband would be looking elsewhere for hosting services for her... which to us is no problem because we are a business and nonpaying customers don't pay our bills.
Okay, so what, right?
Today, we get an order for a new site, paid for the year. The new site's owner is the previous customer's husband who was in charge of her site when it was up on our servers. I recognized the name because of having dealt with them for the last week. However, the domain name is not the same one that was deleted, nor is her name anywhere on the account
We suspended a nonpaying customer's site after being three months overdue (we are little lenient in this regard if they pay for a year at a time, not quite so lenient with monthly payers although they usually get a little time, too). Right after it was suspended, we get a call from the customer's husband about her site. So I take him through the payment process and re-enable the site. It's a small site with little to no traffic so a few hours uptime wouldn't kill us, you know. After 8 hours of still no payment, I suspended the site again.
The next day, the site owner calls about her site, which had been turned over to the account department for the 3 months of nonpayment where she was told that she would need to pay the 3 months arrears before her site would be accessible again. She later emailed that her husband would be looking elsewhere for hosting services for her... which to us is no problem because we are a business and nonpaying customers don't pay our bills.
Okay, so what, right?
Today, we get an order for a new site, paid for the year. The new site's owner is the previous customer's husband who was in charge of her site when it was up on our servers. I recognized the name because of having dealt with them for the last week. However, the domain name is not the same one that was deleted, nor is her name anywhere on the account