I read in a few forums about people from outside the USA (and a few also from the US) who have paid in full and then their accounts have been temporarily suspended until they have been "verified" Verification involves calling long distance to hostgator office, waiting a long time at the phone to then have an operator ask you for all sort of personal questions That is absolutely outrageous! I am from Spain, Europe, not precisely a "risky" place I'd say and I have a 4-year verified paypal business account which I have used many times to pay for items and services all over the world, including of course the USA. I have never been treated like I had to prove anything to anyone. The info you give when you pay is good enough for all companies...except for this one, it seems. Here it is a transcript of the conversation I just had with a hostgator operator in which he confirms they make a verification (after taking your money, of course) Something it is not written in hostgator web anywhere. Chat Transcript info: Please wait for a HostGator operator to respond. info: Welcome to HostGator Live Chat! You are now chatting with 'Nick M.' Nick M.: Welcome to HostGator Live Chat, how may I assist you? Mirna: Hello! I'd like to ask you a question that's important for me . Nick M.: sure Mirna: I have read in many forums that hostgator has the bad habit of accepting money from people from other countries and then ask all sort of verifications, including a phone call to their offices or the account is cancelled. Mirna: and not only that, after they cancel the account, they take a looonnggg time to return the money Nick M.: We ask for verification from people that are in high risk areas. Mirna: I am from Spain and have a verified paypal account Nick M.: Or whose info doesn't match up Nick M.: For instance: Mirna: but I don't want to have make any long distance call or give personal info Nick M.: If you Credit Card says you live one place, and you place the order 1500 miles away Mirna: I consider that you have no right to ask my personal information Nick M.: that flags the account Mirna: My account is from paypal.es, that is, paypal Spain and I live in Spain Mirna: but I don't want dirty tricks, if you do that, just let people know in your webpage Nick M.: We do sometimes verify people. Mirna: I have been a powerseller at ebay spain for 4 years, have a verified paypal account and for me it would be very insulting to be requested more info thatn what's normal Nick M.: But it's for your security. Mirna: don't say "we verify some people" that's very ambigous say WHo you verify and in what circumstances, that's more honest Mirna: no, it's not for MY security Mirna: hey, I'm just Spanish, not stupid Mirna: I just want to know: are you going to take my money and then not provide the service right away but to ask me to call you long distance, have me waiting at the phone and ask for all kind of personal info Nick M.: I'm not sure I understand the question. Mirna: ????? Nick M.: It is possible that we will ask you to verify. Mirna: that was a question, I forgot the interrogation mark Mirna: oh, that's good to know. I will let every one in my blogs and forum know about your double policy: one written in your web page and the one you don't tell until you grab the dollars Mirna: Thank you for your time I'd like someone from this company (Hostgator) to answer me why they start a business relationship with a client who pays upfront treating him/her as some sort of delinquent.