enrimdesign
New Member
I got myself in a very sticky situation and I am basically trying to figure out what to do now.
I have worked with this client before, every time it wasn't smooth, but every time I got her and myself through it. But the other projects were relatively small. She is also a family friend, so I had my guard down with her. Normally, I would have a contract signed, this time, I figured I knew her, she knew me, I never thought I would get into this much trouble with her.
Anyway, it's a pretty long story, but to make it short: I had a 3 hour meeting with her. We talked about her website in detail. I was going to set up a Magento ecommerce store for her, with a templatemonster theme, about 20 products, a gallery for her press section, hook up a payment gateway and shipping stuff from ups or usps... We set the price, I got the 50% deposit from her. Started work. Few days later her friend calls me, starts asking me questions about what I am doing and why I am doing it. I told him about our agreement with the client and everything I was doing for her. Then the client calls me back, says that she also wants a Wordpress website with 25 pages (that I would have to do), also connected to Magento via fishPig. Since there is no matching theme for wordpress that the current Magento store has, that means that the wordpress theme has to be custom. I said, sure, but that it'll cost more. Then she said that the friend (that called me before with questions) will do it all for the same price as she is paying me already... that she wanted her money back. I said deposits are non-refundable. She said she was going to put a stop to the check... However, even though check didn't completely clear, my bank made the funds available for me... Christmas, birthdays, rent, New Year... the money is pretty much gone. I pretty much had no choice but to agree to her demands, because I could not give her money back. But the money is miserable. What do I do? Any suggestions/advices? I know I should have signed a contract, I normally always do... but, like I said, I had my guard down since she was a family friend and I've known her for years... but where do I take it from here?
I have worked with this client before, every time it wasn't smooth, but every time I got her and myself through it. But the other projects were relatively small. She is also a family friend, so I had my guard down with her. Normally, I would have a contract signed, this time, I figured I knew her, she knew me, I never thought I would get into this much trouble with her.
Anyway, it's a pretty long story, but to make it short: I had a 3 hour meeting with her. We talked about her website in detail. I was going to set up a Magento ecommerce store for her, with a templatemonster theme, about 20 products, a gallery for her press section, hook up a payment gateway and shipping stuff from ups or usps... We set the price, I got the 50% deposit from her. Started work. Few days later her friend calls me, starts asking me questions about what I am doing and why I am doing it. I told him about our agreement with the client and everything I was doing for her. Then the client calls me back, says that she also wants a Wordpress website with 25 pages (that I would have to do), also connected to Magento via fishPig. Since there is no matching theme for wordpress that the current Magento store has, that means that the wordpress theme has to be custom. I said, sure, but that it'll cost more. Then she said that the friend (that called me before with questions) will do it all for the same price as she is paying me already... that she wanted her money back. I said deposits are non-refundable. She said she was going to put a stop to the check... However, even though check didn't completely clear, my bank made the funds available for me... Christmas, birthdays, rent, New Year... the money is pretty much gone. I pretty much had no choice but to agree to her demands, because I could not give her money back. But the money is miserable. What do I do? Any suggestions/advices? I know I should have signed a contract, I normally always do... but, like I said, I had my guard down since she was a family friend and I've known her for years... but where do I take it from here?
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