Dreamweaver CS3 FTP problem

Discussion in 'Web Design' started by Pippa, Jun 8, 2008.

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  1. Pippa

    Pippa New Member

    Messages:
    2
    Hi, if anyone can help with the following I should be very grateful :)

    I am unable to connect to my remote server using my new copy of Adobe
    Dreamweaver CS3

    When I test the FTP connection I get an error message


    I can connect without problems to my remote server using Microsoft Frontpage
    and the exact same FTP address, login, and password - so it is not the
    server which is at fault

    Things I have tried without success
    My hosting company told me to either leave the host directory box blank or put
    a / in it. Neither of these options work
    I have tried retyping my login details carefully.
    I have tried checking the ?use passive FTP? box
    I have tried putting a colon and the port number after the FTP address
    I have tried writing the FTP address with and without the ftp:// symbol
    I have tried setting the FTP time out preferences at 60secs, 30 secs, 120
    secs, 10 secs, and 5 secs

    I am wondering what else to try, and how I can check whether or not the
    software is being blocked by a firewall (in Norton for example - my windows
    firewall is switched off) as I do remember getting a message about this during
    the install. Or would it be a good idea to uninstall and reinstall the
    software?
    I would be most grateful for any further information or advice.

    Many thanks

    Pippa
     
  2. Pippa

    Pippa New Member

    Messages:
    2
    In case anyone else has the same problem, this is how this problem was resolved
    Last night it was suggested to me that I try disabling Norton Internet Security, this solved my problem. I don’t understand why as Dreamweaver was listed under my Norton Firewall preferences as ‘permits all’ .

    My Norton was version 2006, so I downloaded Norton 2007, and the problem has gone.

    Pippa
     

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