Web Ticket Systems

Hazey Coder

New Member
Hi everyone,

I wasn't sure how many of you work with dev teams vs working freelance, but I thought I'd throw something here so fish for a response. My team has been using project management software (Wrike), to control its web dev projects.

The problem is a lot of projects/issues arise from other departments (for example, sales and customer service). So we're looking for more of a ticket system so that they can report what they might consider a "bug". For this, I'm currently looking at Jira.

My idea is to create our own system (we have the resources), but that may take a while to implement.

So here's my question. Does anyone know of a free / open source system for web tickets that can help? Any suggestions are very much appreciated.

$5 paypal to whomever comes up with the chosen system! $5 for anyone who comes up with the greatest critique for Jira!

-Louis
 

chrishirst

Well-Known Member
Staff member
Bug Reporting and tracking
BugZilla, Mantis, Traq

'help desk'
Crafty Syntax, HESK, osTicket, SiT (Support Incident Tracker)
Maian Support, Trellis Desk, iqdesk


All available as Softaculous "one click" installs.
 
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