We tried transfers and they were always "declined". Registerfly has tied up the domains under their contacts, even if enom is the registrant of record. And no, she doesn't have whois protection set for any of them, yet, as far as a whois, she doesn't even exist although she's the one paying for the domains... which is another issue we're going to be dealing with later. Her site is back to being accessible... it took only 4 tries. Given everything that's happened to date, we have concluded her best bet is to work through enom to gain control of them again. Once that's done, she has a number of options of where she would like to transfer them or stay with enom if they prove satisfactory.
All in all, it's been a lesson; one I hope others will read and learn from.
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