Quote:
Originally Posted by StephanieCordray
When you do a whois it lists enom as the registrar via registerfly which was once a reseller for enom. The big problem is that the whois info lists registerfly as registrant and they've gone a step further at this point... I'm taking out the old screenshot program it's gotten so bad... they deleted her nameservers on her domains and neither she or I can put them back... her site is essentially gone at this point because no one can access it except via her hosting company control panels... and they are still unresponsive to trouble tickets, phone calls, or emails... they've essentially stolen her domains
Yes and no, 3 of her sites were left at enom, the other 6 are still with registerfly but registerfly has all nine on their list for her account... however the account is practically worthless since she has no control of the domains... none are expired at present although one will expire on the 4th of next month unless something is done very quickly... the one she is most concerned about understandably is her business' domain name which doesn't expire until some time in July... given the circumstances it's a moot point since this stupid registrar has basically stolen her domains by taking control of them the way they have.
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Ugh. What a mess. Just thinking out loud -- from the outside looking in, it sounds like Registryfly claims they have control of the domain, but this one at least is actually still controlled at enom - which could explain why no-one can make changes to the domain data through registerflys control panel.
It doesn't explain what enom is charging $160 for, though. If you'd like me to try and transfer the domain through my enom account I'll be happy to give it a go. If it succeeds she'll only owe me the registration extension fee (under $10 I think), and she'll get an extra year added to her registration. Of course if enom tries to charge me $160 I will not complete the transaction.
If I'm successful, I can then update her domain administration data, point to her host DNS settings, etc. I can even transfer the domain to another enom account, but I'm not sure if there's a waiting period before that can happen or not.
Failing that - I must agree with you that paying enom $160 may be her only recourse. I only hope that enom can actually secure the domain as they claim.